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Appointments

Last Updated: Thursday, 12 September 2024

 

Request an appointment online

About PATCHS

PATCHS is an online service that allows you to quickly and easily access GP services. Answer a few simple questions and PATCHS will get you the help you need. PATCHS is only available during surgery hours.

To book an appointment:

  • Request an appointment online
  • Phone us on 0151 317 8599 Monday to Friday from 8am to 6.30pm (excluding bank holidays and training closures)
  • If the phone line is busy, request a call back and wait near your phone
  • Visit the surgery and speak with a receptionist Monday to Friday from 8am to 6.30pm (excluding bank holidays and training closures)

When you get in touch, our reception team will ask what you need help with.

This will help us assess your needs and identify the most suitable doctor, nurse or health professional to help you.

About your appointment

When you contact us, we may offer you a consultation:

  • By phone
  • Face to face at the surgery
  • By text

Appointments by phone, video call or online consultation can be more flexible. This means the doctor or nurse can help you sooner. Read more about our appointment triage system.

Important: if you have to cancel your appointment

Please tell us if you need to cancel your appointment and give us as much notice as possible. This means we can offer your appointment to another patient.

 

Cancelling or Changing an appointment

  • Use your NHS account (through the NHS website or NHS App)
  • Phone us on 0151 317 8599 Monday to Friday from 8am - 6:30pm
  • Reply CANCEL to your appointment reminder text message
  • Visit the surgery and speak with a receptionist, Monday to Friday from 8am - 6:30pm

If you need help with your appointment

Please tell us:

  • If there’s a specific doctor, nurse or other health professional you would prefer to see. We will do our best to organise that but it won't always be possible.
  • If you would prefer to consult with the doctor or nurse by phone, face-to-face or video call.
  • If you need an interpreter
  • If you have any other access or communication needs